Best eFulfilment & Warehousing Firm 2024 – South East USA Since 2002, Distribution Direct has garnered a reputation for excellence in the fulfilment industry. Spanning over one million shipped orders, it boasts a history of near-perfect order accuracy, providing highly rated supply chain management solutions for a long run of satisfied clients. Its contribution to the global e-commerce industry is significant, and it’s gearing up to share its success with even more clients. Distribution Direct is the southeast and North American market’s onestop solution for all fulfilment needs in the US. Its team of e-commerce fulfilment experts offer a full-service suite of solutions from storage, delivery, and supply chain management to customer service and back office financial assistance. From the very first point of contact, the company aligns itself with clients’ goals, acting as the ideal fulfilment partner for mutual growth. US-based and international clients alike enjoy access to its network of vendors, adaptation to client needs, and the drive to relentlessly hone its offering. The standout part of Distribution Direct’s service is that the team is not simply passionate about the many facets of its own operations; it also cares about its clients’ products. The company provides warehouse space for product storage and logistical solutions to suit many scales, goods, and special requirements. Customers who sell high-end products which require customisations, special packaging, and other specific adjustments are well-catered for with Distribution Direct. “We are just as passionate about our customers’ products as they are.” Thanks to the company’s warehouse management system, it handles the process of packing and shipping both direct-to-consumer and direct-to-business, and Direct Distribution even takes care of returns and reverse logistics. From beginning to end, this service is bespoke, tailored to clients’ unique requirements and brand strategies. Each order is treated with equal urgency, delivered right on time with the utmost accuracy. It strives to work on the cutting-edge of logistics technology but to retain the human touch that’s helped it stand out as an industry leader for over 15 years. The company’s warehouse operations boast a winning blend of bestin-class security and round-the-clock client access. With constantly monitored and alarmed premises, goods are always secured to the highest industry standards. Meanwhile, should clients need to directly assess warehouse needs or track deliveries, they may access their data, real-time inventory tracking, and delivery tracking at any time year-round with a secure web application. Its warehouse of over 150,000 square feet is positioned ideally to ship to North America and ever-growing southeast market, and it is expandable where needed. Distribution Direct leads the way in convenient US warehouse solutions, providing the discerning customer a convenient, scalable operation. The fine point on Distribution Direct’s bespoke offering is its specialised services. Over its long history, the company has built a network of e-commerce and marketing professionals, manufacturers, box suppliers, and a variety of business owners. The company’s commitment isn’t solely to serving a client’s needs, but it’s also about helping their business grow. “The entire company is focused on what is best for our clients in everything we do. We have problem out the concept that our clients’ success is our success. With this passion for each client’s growth, our internal culture is all about making sure we exceed expectations and feel about doing it. We give our employees the necessary tools and permission to do whatever is needed to allow for this success.” Atop its traditional logistics and storage service offering, Distribution Direct is also, in its words, “comfortable and experienced being the face and voice” of a client’s business. As an outsourced customer service provider, its team is on-hand to provide email support, sales rep support, trouble ticket reporting, and more. For businesses which don’t have the scale or resources to justify hiring their own customer service representatives, the team is able to fill the gap. While clients enjoy a huge variety of benefits to match Direct Distribution’s full-service offering, the company is keen to recognise its people among those competitive edges which really set it apart. In Founder and Director Brady Buckley’s words, “we pride ourselves on having some of the hardest working people in the industry with years of knowledge and experience.” The company’s culture emphasises recognising leadership qualities in its staff, nurturing them, and producing skilled leaders with a drive to find new, innovative processes and go beyond the company’s mission, a curiosity that Brady calls its “greatest strength.” “Without skilled leaders, we cannot deliver on our vision and mission. Our leadership team’s ability to understand our clients’ vision makes for a great partnership. We’ve been very fortunate to foster emerging leaders in our company who truly keep the operations running smoothly.” Its approach to building the team is focused on cultivating an environment which values its employees, celebrates their achievements, provides ample benefits, and encourages work-life balance. The recruitment approach therefore involves carefully curating teams for the right fit, offering thorough training, ultimately seeking those who have the right attitude and are ready to grow with the company. It’s thanks to this tried-and-true approach and positive culture that Distribution Direct maintains a low employee turnover, a fact it’s proud of.
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