172. Best Palletised Freight & Logistics Services Provider – Wales When it comes tomaintaining the supply chain, it’s businesses such as Severn Transport Services Ltd thatmake all the difference. Their skill and expertise havemade them incredibly popular with customers, as they arrange collections and deliveries throughout theUK. In the Logistics, Warehouse andSupplyChainAwards 2022 from TheBusiness Concept, the firmwas recognised for its stunning achievement.We caught upwith MarkHoward to find outmore. situation. “The huge surge in deliveries during the pandemic which has somewhat levelled now,” Mark explains, “but caution remains around inflation, fuel and energy increases, rising costs and shortages in the supply chain. We are fortunate to be a shareholder member of the Pall-Ex and Fortec distribution networks which keeps the majority of our vehicles local for network deliveries and customer collections.” Building such incredible demand for services has not happened by accident, clearly, and the team has worked tirelessly to make life as easy as possible for clients. “Our one-stop logistics management solution enables the highest levels of efficient service and visibility to our customers whether their goods are destined for the UK, Europe, or beyond,” Mark tells us with a grin. “Our service is underpinned by powerful and innovative systems which mean that customers can manage their consignment distribution more effectively.” The system, MyNexus, provides full freight visibility and control to customers. Instead of pallets being hidden behind a web of paperwork, MyNexus offers comprehensive tracking, alongside the ability to book jobs or search for digital PODs. Having this information at the click of a button allows customers the ultimate in control over their deliveries. This degree of information builds enormous confidence that the Severn Transport Services team will be able to deliver. Drivers, too, have embraced the potential of the digital revolution, with NexusGo offering them the chance for realtime digital signature capture upon delivery. At the time of writing, Christmas is approaching fast, and Mark, Steve and the team are preparing for the inevitable Christmas rush. “It’s an annual challenge to ensure that our excellent service levels are maintained,” Mark says. His ambition, however, is looking beyond Christmas and well into the new year. “Whilst we have to remain cautious in 2023 collaboration within our networks will be key and we do expect to see modest growth. We have exciting expansion plans within the next three to five years which include diversification in the services we currently offer.” Here at SME News, we can’t wait to see what shape those plans take! Company: Severn Transport Services Ltd Name: Mark Howard Email: [email protected] Web Address: www.severntransportservices.com Established in 2019 byMark Howard & Steven Goodwin, Severn Transport Services has gone fromstrength to strength over the years. Building on a background as part of the Pall-Ex Distribution Network where he was a Regional NetworkManager, he and his teamhave set new and stunning standards for quality when deliveries need to bemade. Since opening their doors, the Severn Transport Services teamhave worked tirelessly to ensure that their customers are always totally satisfiedwith their performance. Based in Welshpool, Powys, the team have proven capable of arranging collections and deliveries in any part of the country for Next day, Next day timed or Economy 48-hour delivery. Providing a measure of this success, however, is howMark prefers to explain the business to us. “We are monitored by weekly KPI reports which covers all disciplines which are exceptional on a weekly basis,” he explains. “This shows our commitment to service excellence and gives our customers confidence in the services we offer. We strive to offer our customers service excellence as standard and the whole team at Severn Transport Services are passionate about providing the best costeffective quality service by standing by our values of accountability, trust, honesty, transparency, communication, passion and teamwork.” Deliveries were big business during the COVID-19 pandemic, and the team had to adapt swiftly to make the precarious Oct22387
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