The Business Concept- Automotive Awards 2024| 7 Sep24073 Most Trusted Independent Vehicle Specialists 2024 – Canberra Based in Fyshwick, Series Workshop is the go-to Land Rover and Range Rover specialist for the Canberra community. Striving to be a one-stopshop for all of its clients’ repair needs, the company works to deliver the whole experience under one roof by doing almost everything in-house at its workshop. Comprised of three partners, one of whom is a Land Rover trained technician, Series Workshop operates with the core values of delivering the best possible service at the best possible price. Upholding the most stringent dedication to customer service, Series Workshop places the interests of its clients at the heart of everything it does. “Our customers are mostly Land Rover owners from the very beginning of owning their own vehicle, and most of them grew up with a Land Rover,” Johnny tells us. “We value honesty and transparency when it comes to our clients and their vehicle. If anything, our core values are more concrete now than ever, with the world changing around us.” Around the world, the automotive industry is facing the same current challenges in regard to alternative fuels. Series Workshop finds that manufacturers merely ‘band-aid’ vehicle and commission control, displaying a disinterest towards the customers. As a result, customers end up requiring repair services, and experience poor dealer service in addition to manufacturing and design flaws. Series Workshop’s unwavering commitment to its client’s experience enables it to retain high quality services within this challenging environment, as well as its’s vast knowledge and experience of the brand. The company works to promote freedom and approachability amongst the staff, hoping to instil within them the extra confidence that every customer is looking for. Understanding the risks that a hostile environment can pose to the success of a company, easily detected by customers, Series Workshop takes every effort to foster a positive, communicative environment. The company believes that a relentless leader is the backbone to this environment, combined with continuous discussions amongst the team to share problems and develop solutions that involve each member of the company. “There is no handbook for how to deal with situations in the day to day running of the business,” says Johnny. “One thing we do and focus on a lot is ensuring that all staff are included in the business, and that our customers have the confidence to talk to or ask any staff member questions about their vehicle. Everybody feels like a family; we share the good and bad internally and support each other.” Finding talent within the industry can be a difficult feat, primarily due to the negative stigma associated with the trade. As a result, there is a shortage of tradesmen and a significant gap in the industry of good technicians. All sectors across the industry are being hurt by this development, and any company hoping to successfully navigate this landscape desperately needs the forward-thinking, positive internal culture fostered by Series Workshop. As for the future of the company, Johnny tells us that Series Workshop plans to continue enhancing its offerings and leaning into the changing market. “The future looks good, as we are constantly evolving and improving ourselves,” she says. “Vehicles will need repairs and maintenance, and we just need to stay on top of the evolution, evolve with it, and embrace the changes. Teamwork will always be a key factor and has to be.” This leading attitude is exactly what enables Series Workshop to thrive and has earned the company the title of the Most Trusted Independent Vehicle Specialists 2024 – Canberra. For its exceptional services, approachable and proactive team, and vast wealth of industry knowledge, Series Workshop has achieved numerous five-star reviews. “Great mechanic!” says Zeke. “High quality workmanship at an extremely competitive price compared to other Land Rover specific shops I’ve taken my car to in the past. I dropped in at short notice and the staff couldn’t have been more helpful. Ten out of ten for Series Workshop!” “Truly excellent service and support,” writes MJP. “Too rare these days, unfortunately. You will not regret taking your car here, but you will probably regret not using Series Workshop sooner.” Contact: Shelby Clark Company: The Series Workshop Pty Ltd Web Address: https://www.seriesworkshop.com.au/ Series Workshop is a leading independent Land Rover specialist on a mission to provide exceptional service that caters to the specific requirements of Land Rover owners. For its dedication to setting and maintaining the highest standards in the industry, Series Workshop has been recognised in the Automotive Awards 2024. Below, Main Business Partner and Lead Technician/Mechanic Johnny tells us more.
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