Best Replacement Vehicle Provider 2024 – Australia Carbiz started in 2016 in a converted garage with just four rental cars and a bucket of water. In under a decade, it has grown to over ten branches across Australia, building a reputation as a reliable provider of replacement vehicles and accident management services. “We keep life moving when your car can’t” Should you find yourself in a car accident that wasn’t your fault, Carbiz will deliver you a replacement car like yours at no cost to you. They recover the costs from the at-fault driver’s insurer, taking advantage of a little-known fact: Australian drivers are legally entitled to a replacement car when they are not at fault in a car accident. Carbiz makes it a priority to educate their customers about this right, encouraging them to spread the word. “We are customer advocates,” says Alex. “We operate as a truly independent organisation within the automotive industry, positioned right at the intersection of repairers and insurers.” This independence allows Carbiz to choose the repairers and tow truck drivers they partner with, ensuring that their customers receive the service they deserve from the time of the accident, up until the completion of their repairs. These carefully curated partnerships also allow Carbiz to broaden their reach and assist more drivers across Australia, bringing them a step closer to their goal of becoming a household name. “We want to become a trusted name in every Australian household,” Alex shared. “That is why we operate seven days a week, from the early hours of the morning until late in the evening. We go the extra mile.” What’s more, Carbiz only charges a nominal $1 pre-authorisation fee that is automatically released after a week, rather than a costly bond. The organisation also maintains total transparency with its customers by ensuring that they understand they can keep their replacement vehicle until their repairs are done or until they receive their payout from the insurer—rights that are often overlooked by insurers due to capped hire periods or the absence of hire car coverage in policies. In 2023, Carbiz was awarded Car Rental Service of the Year for 2023 by Product Review, after having amassed over 4,000 five-star customer reviews on the platform. “I had the best experience with this car rental place,” writes Carmen. “They came to my work to drop off the car and the whole process was very quick and easy. The staff were very friendly and helpful. I highly recommend Carbiz; you will love the whole experience.” “After being sideswiped in an accident that was not our fault, we contacted Carbiz to discuss the issue and to enquire about options,” says C.M. “After confirming the accident details, we were given a few options for a replacement vehicle and once we agreed on the car, we had it delivered to our home within a couple of hours. Excellent service, friendly staff, and the car was excellent. I highly recommend their services.” “Amazing and efficient service, and very helpful in the stressful situation of having to hire a car,” writes Lindaura. “Carbiz went above and beyond when I had to change my pickup location. It was the best choice I have made to use them; I would highly recommend!” Alex tells us that Carbiz allow its testimonials to serve as a tangible measure of its performance. The company preserves its position as Australia’s leading provider of replacement vehicles by leveraging reviews of its clients’ experiences to drive improvements in its service model. Carbiz successfully maintains its competitive edge by continually speaking with customers, partners, and its team to determine any points of friction, using human centred design models to identify and close any additional gaps in the market. Understanding the fundamental role that people play in its success, Carbiz is committed to acquiring and maintaining a team of the industry’s top talent. The company has established a People and Culture team, as well as a Talent Acquisition Advisor solely committed to screening and hiring staff. “The People and Culture team focuses on creating a positive work environment, where employees feel welcomed,” Alex tells us. “Together, we celebrate birthdays, personal and professional milestones, as well as staff participation in the community.” Carbiz’s culture begins with a comprehensive induction process, which involves flying new starters from across the country to its Mascot headquarters so that they can complete essential training. From here, employees are given the opportunity to immerse themselves in the teams and operations that form the innerworkings of Carbiz. Carbiz believes in fostering a comprehensive understanding of different departments, helping everyone see how they fit into the bigger picture. Carbiz adopts a buddy system that helps new starters feel comfortable and supported as they join the company. This approach not only helps new starters with their integration into the company but also provides existing employees with the opportunity to develop their leadership skills, paving the way for organic growth into management roles. In the community, Carbiz sponsors the Southwest Sydney Netball Club, where one of the company’s in-house solicitors, Natalija, leads as head coach. The organisation also sponsors two football clubs, Hurstville ZFC and the Kogarah Waratahs, where Robbie and Fab, two of Carbiz’s Operations team members, are actively engaged players. What’s more, Carbiz extends its support to Carlos and Annabelle Rolfo, the first-ever father-daughter duo to race at Bathurst. Through such sponsorships, Alex tells us, Carbiz creates an environment where its employees are not only valued for their professional contributions, but also empowered to excel in their personal endeavours. “By nurturing their growth outside of the workplace,” he says, “we positively impact our employees’ lives and the broader communities we touch.” Transportation is a big part of daily life. It’s so familiar that we hardly give the cars around us a second thought. Yet every year, thousands of Australians face the worry and uncertainty of being in a car accident. When it happens, dealing with insurers, repairers and finding a replacement car often only contributes to the stress. Carbiz is here to help, offering a streamlined accident management service from multiple locations throughout Australia. Join us in speaking with Alex Rodov, CEO of Carbiz, as he shares more about the organisation.
RkJQdWJsaXNoZXIy NTY1MjM3