When taking out our car insurance policies it can be difficult to understand what we will actually get should any problems arise. For those moments where a car accident does happen, it’s of utmost importance that we receive the help we are entitled to. Carbiz Accident Replacement Vehicles is that avenue of aid for us when we need it most. Here we talk to CEO, Alex Rodov, as Carbiz wins this astonishing award.
Carbiz Accident Replacement Vehicles is a customer-focused business that helps its customers through some of the most traumatic moments of their lives.
When it comes to car accidents, they can happen at any time anywhere and they, of course, are never planned. It’s up to us to protect ourselves with insurance however, sometimes the insurance companies can’t respond fast enough when we have an accident. That’s where Carbiz comes in.
CEO, Alex Rodov, tells us, “It’s not always clear who is at fault, but Carbiz works through what customers need to do, guides them, and helps them to get the best possible outcome.”
Carbiz assesses and explains the situation in a way that truly helps each customer to be aware of their obligations and entitlements after a car accident. The whole team is built upon this customer-centric approach and always prioritises the customers’ needs.
Constructed upon the foundation of trust, integrity, education, respect, and collaboration, Carbiz values people above all else. It is always growing and developing for the greater good of the overall customer experience.
The entire team is constantly evolving. Going from just six original members to almost 100 in just a couple of years, Carbiz is operating on a much larger scale. The team works hard to support one another so that every case can be approached with confidence and efficacy. Alex says, “We make sure all the teams work closely together to grow together and support each other. We believe the staff care about the customers.”
By being a close-knit team, and a team that truly takes the time to understand each case, each customer can rest assured that they will be getting the best treatment available on the market in Australia.
With the greatest challenge being the extortionate prices of replacement cars and car parts in Australia, customers may find that, after having an accident, their car takes much longer to fix or replace. That is never a problem for Carbiz, as it can supply one of its fleet cars for any length of time – no matter how long it takes, Carbiz is there for us in our time of need.
Carbiz has great energy about it – offering customers a buttress to lean on, Carbiz’s positive attitude rubs off on each customer, easing their minds as they go through a traumatic situation.
Throughout the period of repairs, or when waiting for a replacement car, Carbiz does everything it can to provide a like for like vehicle that ticks all the boxes – so that customers don’t have to settle for less than what they’re used to. With over a thousand cars in its fleet, Carbiz can offer more than mental wellbeing, it offers the physical convenience of being able to get around as though no accident has occurred.
Alex shares, “We send our bill to the at fault insurance company so that the customer has no out-of-pocket expenses for their rental – apart from fuel, tolls, or any fines if they occur – so there’s no cost to the customer.”
By providing each customer with answers to questions, support for their cases, and a car to rely on in the meantime, Carbiz’s customer experience is one in a million.
One extremely happy customer said, “After having the accident that was not my fault, I was worried that I had no car. After contacting my insurance company asking them for a replacement car, they said I have to wait for until they approve the damage etc. So I decided to contact Carbiz and they answered straight away. I ended up talking to Jasmin and took care of my case and said they will drop me a car on the same day, to my surprise they delivered me a brand new 15km on the clock Santa Fe at my place.
“Replacement car was delivered within 2 hours even though it was News Years Day. Very helpful and polite staff. Cant fault the service provided. Replacement car in perfect condition and supplied with a full tank of fuel. Would recommend Carbiz to everyone.”
For the future, Carbiz is always looking to grow and adapt so that it may help a higher volume of individuals through their tough times. It knows that these events can be some of the most difficult times and, no matter who is at fault, Carbiz provides its services to a plethora of people in need. It helps people to establish liability and can translate any jargon from insurers throughout the entire process.
As Australia’s Best Accident Replacement Vehicle Service, Carbiz Accident Replacement Vehicles has truly risen to the top. Influencing those around it, not just in Australia, this business is setting a fine example for active vehicle services. We wish it all the best as it continues to expand and fill its fleet, and we are sure to see it respond quickly to even more cases that will inevitably save people from stress. Congratulations Carbiz Accident Replacement Vehicles!
For further information, please contact Alex Rodov or visit https://carbiz.com.au
